Refund policy

Last updated: 29 September 2026

Ferava is operated by DS SCALE LLC. For any question about a refund, cancellation, damaged order or subscription, contact support@ferava-shop.com. Please include your order number so we can help you faster.

Contact Us First

If something isn't right with your order or a charge, please email us before contacting your bank or card provider. Most issues are resolved within 1 business day, and contacting us first is the fastest way to get your money back or your order put right. Charges appear on your bank statement as SP FERAVA.

No Returns Needed

We don't ask customers to send products back. When a refund or replacement is approved under this policy, you keep the original item. Please don't post anything back to us: we don't operate a returns address, and items sent back can't be received or processed.

Our 90-Day Money-Back Guarantee

We want you to feel comfortable trying Ferava Iron+ Ferritin, so your first order is covered by our 90-day money-back guarantee. If you're not satisfied for any reason, email support@ferava-shop.com within 90 days of the date your order was delivered and we will refund the product price.

What the guarantee covers:

  • Your first order with Ferava, once per customer.
  • Up to 3 bottles.
  • Opened, partly used or finished bottles. You don't need to send anything back.
  • The product price. Original shipping fees are not refunded, unless the order was faulty, damaged or incorrect, or the law requires it.

What the guarantee does not cover:

  • Second and later orders, including later subscription deliveries. These remain covered by your statutory rights and by our damaged, faulty and incorrect item terms below.
  • Requests made more than 90 days after delivery.
  • Bottles beyond the first 3 on your first order.

How it works:

  1. Email support@ferava-shop.com with your order number and the reason for your request.
  2. We will reply within 1 business day to confirm whether your order is eligible.
  3. If it is, we will process your refund and email you once it has been issued.

Your Statutory Cancellation Right (UK)

Our 90-day guarantee is in addition to your statutory rights, not instead of them.

Under the Consumer Contracts Regulations 2013, you can cancel an online order within 14 days of receiving it, without giving a reason.

  • Email support@ferava-shop.com within 14 days of delivery with your order number to tell us you want to cancel.
  • We will reply within 1 business day. You don't need to return the product.
  • We will refund the product price and the standard delivery cost within 14 days of your cancellation request.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered:

  1. Email support@ferava-shop.com as soon as possible, and within 30 days of delivery, with your order number and a clear photo of the item and its packaging.
  2. We will review the photos and reply within 1 business day.
  3. Once confirmed, you choose: a free replacement, dispatched within 1–2 business days, or a full refund including shipping. You keep the original item.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Exchanges

We don't offer direct exchanges for change-of-mind requests. If you would like a different product, request a refund under this policy and place a new order. If you received the wrong item or it arrived damaged, we will send the correct replacement free of charge.

Subscription Orders

You can cancel, skip or pause your subscription at any time. See our Subscription Policy for details. Subscription deliveries after your first order are covered by your statutory rights and by our damaged, faulty and incorrect item terms. They are not covered by the 90-day guarantee.

Refund Timing

  • We will email you as soon as your refund has been issued. We only confirm a refund once it has been processed.
  • Refunds go back to your original payment method and normally appear within 5–10 business days. Your bank or card provider may take longer to post it.
  • If more than 10 business days have passed since we confirmed your refund and you can't see it, email us and we will send you the transaction reference to share with your bank.

Complaints

If you're not happy with how your request has been handled, reply to our email and ask for your case to be escalated, or write "Complaint" in the subject line.

  • We will acknowledge your complaint within 2 business hours.
  • A senior member of our team will review the full history of your case and reply within 24–48 hours with a resolution or a clear next step.

Contact Us

Ferava
Operated by: DS SCALE LLC
Customer support: support@ferava-shop.com
Support hours: Monday–Friday, 9:00–17:00 (UK time), excluding UK bank holidays
Registered office: 30 N Gould St, Ste R, Sheridan, WY 82801, United States (this is not a returns address)

We reply to all messages within 1 business day. Messages received outside support hours are answered on the next business day.