Last updated: 3 October 2026
Ferava is operated by DS SCALE LLC. This policy explains how Ferava Subscribe & Save works: billing, reminders, managing and cancelling your subscription, and refunds.
How Subscriptions Work
With Subscribe & Save, you receive your selected Ferava products automatically at the delivery frequency shown when you choose Subscribe & Save: every 30 days for a single bottle, every 3 months for the 3-bottle 90-day bundle, or every 6 months for the 6-bottle bundle. The frequency and the recurring price are always shown before you pay.
- You save 20% on every subscription order and get free standard delivery.
- Your saved payment method is charged automatically on each renewal date.
- Your subscription is managed through Loop Subscriptions. You can open your customer portal from the Manage Subscription link in our menu or from any subscription email.
No Commitment
There is no minimum term and no cancellation fee. If you cancel, you keep everything you have already received at the subscription price. We will never charge you back the discount.
We Remind You Before Every Renewal
We will email you at least 3 days before each renewal with the date, the amount and the products, so you have time to skip, pause, change or cancel before you are charged.
Charges appear on your bank statement as SP FERAVA.
Managing Your Subscription
From your subscription portal you can, at any time:
- Cancel your subscription.
- Skip your next delivery.
- Pause your subscription.
- Change your delivery frequency or quantity.
- Update your delivery address or payment method.
You can also email support@ferava-shop.com and we will make the change for you within 1 working day.
Cancelling Your Subscription
- Cancel through your portal, or by emailing support@ferava-shop.com.
- To avoid being charged for your next delivery, cancel at least 48 hours before your next billing date. Your next billing date is shown in your portal and in your reminder email.
- We will confirm your cancellation by email, including the date it takes effect and confirmation that you won't be charged again.
- If a renewal has already been charged and entered processing before you cancel, that delivery may still be sent. If you don't want it, email us within 14 days of delivery: you can cancel under your statutory right, we refund it, and you don't need to send it back (see our Refund Policy).
Don't Recognise a Charge?
If you see a charge from SP FERAVA that you don't recognise, it is most likely a subscription renewal. Please email support@ferava-shop.com before contacting your bank. We will reply within 1 working day with the details of the charge and your options, including cancelling future renewals.
Failed Payments
If a renewal payment fails, we will retry it automatically and email you to update your payment details. Your delivery will be held until payment goes through. If payment still can't be taken, we will pause your subscription and let you know by email. You will never be charged for a delivery you haven't received.
Pricing Changes
If the subscription price changes, we will email you at least 14 days before the new price applies. You can cancel before then at no cost.
Promotional offers, bundles and discount codes may have separate terms and may not always combine with the subscription discount.
Address Changes
Update your address in your portal before your next billing date. Once an order has been dispatched, we can't redirect it. We will update your address for future deliveries, but that shipment will still go to the original address.
Refunds and Your Rights
- The 90-day money-back guarantee applies to your first order only, including a first order placed as a subscription. It does not apply to later subscription deliveries. See our Refund Policy.
- Every subscription delivery is covered by your statutory rights and by our damaged, faulty and incorrect item terms.
- We never ask you to send products back.
- Nothing in this policy limits your statutory consumer rights.
Contact Us
Ferava
Operated by: DS SCALE LLC
Customer support: support@ferava-shop.com
Support hours: Monday–Friday, 9:00–17:00 (UK time), excluding UK bank holidays
Registered office: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
We reply within 1 working day. Please include the email address linked to your subscription.
